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Refund and Returns Policy

Thank you for shopping at Prodigy Pickleball! We want to ensure your complete satisfaction with our products. Please read this refund policy carefully before making a purchase. This policy outlines the terms and conditions for requesting a refund for any product purchased from our website.

Policy Effective Date: 05/05/2024

  1. Eligibility for Refunds:
    • 1.1. Products Eligible for Refund: We offer refunds for products that are defective, damaged, or not as described on our website. You will be asked to submit photos of the item as part of the return process.
  2. Refund Requests:
    • 2.1. Contacting Customer Support: To request a refund, please contact our customer support team within 14 days of receiving the product. Be sure to share the name on the order, order number, receipt, and a description of why you are returning the item. You can reach us through email at [email protected].
    • 2.2. Proof of Purchase: To process your refund request, you must provide a valid proof of purchase, so be sure to include a copy of your receipt.
    • 2.3. Description of Issue: Please provide a detailed description of the issue with the product, along with any supporting evidence such as photographs, videos, or documentation.
  3. Evaluation and Refund Process:
    • 3.1. Review and Evaluation: Once we receive your refund request, our team will review the provided information and evaluate the eligibility for a refund.
    • 3.2. Resolution Options: Depending on the circumstances, we may offer one or more of the following resolutions: a. Replacement: We may offer to replace the defective or damaged product with a new one at no additional cost to you. b. Refund: If a replacement is not possible, we will refund the original purchase price, including any applicable taxes and shipping charges, back to the original payment method used for the purchase.
    • 3.3. Refund Notification: We will notify you of the approval or rejection of your refund request via the contact information provided. If approved, we will provide instructions on how to proceed with the refund.
  4. Timeframe for Refunds:
    • 4.1. Processing Time: Once your refund request is approved, we will initiate the refund process within 5 days.
    • 4.2. Refund Arrival Time: The time it takes for the refund to be credited back to your account may vary depending on your payment method and financial institution.
  5. Shipping and Return Costs:
    • 5.1. Defective or Damaged Products: If the product is deemed defective or damaged, we will cover the return shipping costs. Please follow our instructions for returning the item.
    • 5.2. Non-Defective Returns: If you wish to return a non-defective product for reasons other than our error, you will be responsible for the return shipping costs.
  6. Changes to Refund Policy:
    • 6.1. Amendment Rights: Prodigy Pickleball reserves the right to modify or update this refund policy at any time without prior notice. The revised policy will be effective upon posting on our website.
    • 6.2. Notification of Changes: We encourage you to review this refund policy periodically for any changes. We will indicate the date of the last update at the beginning of the policy.

If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance. Thank you for choosing Prodigy Pickleball!

For questions regarding returns, please email [email protected].

15610 Henderson Pass #700687 San Antonio, Texas 78232